Deichmann is a major German footwear retail chain founded in Essen, Germany. It is the biggest shoe vendor in Europe. Deichmann is present in Romania with over 100 stores.
2017 - present
IT Helpdesk for more than 100 stores across Romania
A complete solution for an IT helpdesk which would be manned for 365 days per year, from 08:00 to 23:00.
The IT Helpdesk team drastically shortened the chain of communication, which led to a faster reaction time whenever there were issues. All of which increased the availability of in-store point-of-sale.
IT issues are currently resolved by the helpdesk
The IT Helpdesk implemented and operated by TRIERES has changed the approach towards IT in our organization. Not only our employees’ feedback on the service is highly positive, but also they gained a lot of conﬁdence to use the IT helpdesk and timely report issues. This increased the overall availability of our points of sales in the stores.
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